Terms and Conditions

If the purchased product, for any reason, does not suit you, you can return it within 14 days and the purchase amount will be refunded to you (in accordance with clause 2.6 of the e-store ordering rules).

To return the product, please send a return notification with a description to the e-mail address products@pranaamber.com, upon receipt of which the Seller will coordinate with the Customer how to return the Products. All costs associated with the return must be paid by the Customer.

If the returned product is broken or in any way not in it’s original form and look, the Buyer is responsible for the decrease in value resulting from the use of the goods, if the goods have been used in any other way necessary to determine the condition, properties, and functionality of the goods. In order to determine the condition, properties,s and functionality of the goods, the Buyer is allowed to use and exploit the goods only in the way that is usually allowed to be done in a physical store.

The Seller shall return the part of the refund amount for returned goods to the Customer in the following manner:

if the goods are not used and the original packaging is not opened, we will refund the Customer 100% of the purchase price;

if the goods are not used but the original packaging is opened, we will refund the Customer 90% of the purchase price.

We will refund the money for the returned goods back to the Buyer’s bank account without undue delay, but no later than 14 days from the date of return of the goods.

Goods that do not meet the return conditions due to health or hygiene reasons and are opened after delivery are not eligible for return.

Privacy Policy

Pranaamber.com is committed to protecting the privacy of its customers and users. Based on this, we have established the following Privacy Policy principles regarding the collection, use, disclosure, transfer and storage of customer data. Our activities on the Internet comply with all applicable activities and binding European Union legislation and the legislation of the Republic of Latvia. Please take the time to introduce yourself with our privacy practices.

Collection and Use of Personal Data

Personal data is data that we collect in order to communicate with this individual. Personal data of regular customers may be collected in the following ways:

by submitting your contact information (including your name, mailing address, telephone number, preferred contact method) on our website;
by using the website from customer account information or cookies;
when shopping or placing an order on our website by saving personal contact information or shopping preferences (Pranaamber.com may ask you to voluntarily submit personal data and personal information in certain sections of the website. Mandatory personal data may include name, address, postal code, email address, phone number and other information)

Use of collected personal data

We use the collected personal data for the purpose of delivering goods, as well as to fulfill our obligations to the customer. In order to better serve the customer, Pranaamber.com may disclose information about individual users to a third party that provides services. Sia web4dev has agreed to maintain the confidentiality of the shared information. The third party is a seller of goods or services who has registered on our website Pranaamber.com

Changing collected personal data

Personal data collected for the purpose of identifying the Customer and communicating with the Customer can be viewed, changed and updated on our website, in the “My Account” section.

Personal Data Protection

Pranaamber.com takes all precautions (including administrative, technical and physical measures) to protect customers’ personal data. Access to data for the purpose of editing and processing is available only to authorized persons.

Security

All customer personal data disclosed as a result of visiting and shopping at Pranaamber.com will be treated as confidential.

Privacy Policy Terms and Changes

By using our website or filling out a regular customer application, you confirm that you have read and agree to these terms and conditions. We reserve the right to change the general terms and conditions of the Privacy Policy if necessary, informing all regular customers about it. If you have any questions or concerns regarding the Privacy Policy or data processing, please contact us at products@pranaamber.com